Returns & Exchanges
At NZ Fragrance, we want you to be completely satisfied with your signature scent. If your purchase isn't quite right, we offer a 30-day return policy for unopened and unused products in their original packaging.
Initiate Your Request
Contact our customer care team via email with your order number and reason for return to receive a Return Authorization number.
Secure Packaging
Carefully pack the fragrance in its original box and protective sleeve to ensure it arrives back to us safely and without damage.
Ship to NZ Fragrance
Affix the provided shipping label or use a tracked courier service to send the parcel back to our Auckland distribution center.
Quality Inspection & Refund
Once our specialists verify the item is in resalable condition, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing